Terms & Conditions

1.Application

By using our services you agree to be bound by the following terms and conditions, which may change from time to time without notice.

2.Payment terms

All quoted prices are inclusive of goods and services and are subject to change without notice.

All service charges must be paid on delivery of garments or as otherwise directed by us, and we reserve the right to retain your goods until payment in full is received.

3.Collection of garments

If garments are not collected within ninety (90) days, we reserve the right to dispose of them as we see fit and shall not be held liable for any loss you may suffer as a result.

4.Care for garments

To protect your garments, we follow the care label instructions on each item we process. If you request a treatment that contradicts the care label, we will try to contact you and explain the potential risks. If we cannot get your informed approval, we will not clean the garment, or we will take detailed photographs of the garment before and/or during cleaning. If you authorise us to proceed, you accept responsibility for any damage to the garment.

We accept no liability for garments that have missing or removed care labels.

We check garments for any damage that could be made worse by laundering or dry cleaning. If we have concerns about a garment, we will try to contact you for approval to repair it before cleaning. If we cannot get your approval, we will not clean the garment, or we will take detailed photographs before and/or during cleaning. Likewise, if we have concerns about the colourfastness, age or condition of a garment, we will contact you for approval, return the garment untreated, or take detailed photographs before and/or during cleaning.

While most garments remain on our premises, some may be sent out for additional care such as alterations, repairs, re-dyeing, dry cleaning, laundering, wet cleaning or other specialist care, or to maintain service during a machinery breakdown. We maintain full control of and responsibility for garments while they are moved.

5.Safe cleaning guarantee

We offer a safe cleaning guarantee: we will process every garment we accept safely. This does not mean we will remove every stain from every garment. If, in our professional opinion, stain removal would be unsafe or compromise our safe cleaning guarantee, stain removal efforts will stop.

6.Damage

We take the utmost care in cleaning and processing the garments entrusted to us and use the processes that, in our opinion, best suit each garment. However, we cannot accept responsibility for inherent weaknesses or defects in materials (such as sun fading on curtains) that may cause tears or small holes not readily apparent before processing. In dry cleaning and laundering we cannot guarantee against colour loss, colour bleeding or shrinkage, or against damage to weak and delicate fabrics.

Because of the delicate nature of some leathers and suedes, all leather and suede garments are cleaned entirely at your own risk, and we do not accept responsibility or liability for any damage or fading resulting from the cleaning process.

Our liability for any damage to garments caused by us shall not exceed ten (10) times our charge for cleaning that garment, regardless of brand or condition. No claims for damage will be accepted unless you tell us within forty-eight (48) hours of receiving the garments.

Wash, dry & fold service policy

Our wash & fold service is an affordable bulk laundry option for everyday loads. All clothing is cleaned using our standard laundry process, with no extra specialist care for delicate fabrics. Because this is a low-cost service, we cannot take responsibility for accidental damage to fragile items or for missing items — but we always take care to wash your belongings as safely as we can.

Please tell our team in advance about any special concerns or fragile items so we can give your clothes the care they need.

7.Loss of garments

We take the utmost care to avoid misplacing or losing items. However, items may occasionally be misplaced or lost, so please tell us about any discrepancy within 24 hours of receiving your garments so that we can investigate.

Our liability for any lost item shall not exceed ten (10) times our charge for cleaning that garment, regardless of brand or condition.

8.Personal items

Please check all garments for money, jewellery or other valuables before handing them to us. If we find valuables, we will make every effort to return them to you, but we cannot be held liable for the loss of any such items.

9.Re-cleaning

We inspect every garment before returning it to make sure it meets our quality standards. Please note that we may not be able to remove all stains safely, but we will make every attempt to remove stains without damaging your garment.

10.Contact us

Questions about these terms? Email contact@easylifelaundry.com, call +86 186 1684 3107 or message us on WeChat. Customer service is available Monday to Sunday, 8am–10pm.